Journey
Start here, finish at the space you’ve been dreaming of.
Welcome to the Rice & Co. Woodworks Customer Experience Journey!
Inquiry: At Rice & Co. Woodworks, we are delighted that you have chosen to embark on a journey with us to create exquisite custom cabinets for your space. Our customer experience begins with a simple inquiry process. Reach out to us through our website, email, or phone, and our friendly team will promptly respond to your message.
Discovery Call: After receiving your inquiry, we will schedule a discovery call with you. This is a crucial step where we listen attentively to your ideas, needs, and preferences. Our team, guided by the value of Empathy, will ask thoughtful questions to gain a deeper understanding of your vision and objectives.
Assessment: During the assessment phase, we combine the insights from the discovery call with our expertise. Driven by Proactivity, we explore various possibilities and present you with options that align with your requirements. Together, we refine the project scope and outline a clear plan to move forward.
Quote: With a comprehensive understanding of your needs, we provide a quote for the project. The quote is tailored to fit your budget and preferences, demonstrating our commitment to Responsibility in delivering value-driven solutions.
Quote Approval: Once you receive the quote, we encourage you to take the time to review it thoroughly. Our team is always available to address any questions or adjustments you may have. Upon your approval, we proceed to the next phase of our journey together.
Design: Guided by the core value of Leadership, our expert designers begin crafting stunning cabinet designs that reflect your style and functional requirements. Utilizing their creativity and industry knowledge, they present you with visual representations of the cabinets to ensure we are aligned with your vision.
Design Approval: We value your input in the design process, and your feedback is of utmost importance. With your valuable insights, we refine the designs to perfection, ensuring they match your expectations. Only when you are completely satisfied do we move forward with the final design approval.
Production: Once the design is approved, our skilled craftsmen, inspired by our Family-oriented approach, begin the meticulous production process. Our unwavering commitment to quality materials and sustainable practices align with our commitment to Responsibility, delivering top-quality custom Pensacola cabinets that stand the test of time.
Installation: The day you have been eagerly waiting for has arrived! Our experienced installation team, dedicated to Excellence, carefully installs your custom cabinets with precision and attention to detail. We ensure a seamless and efficient installation process, leaving you with a beautifully transformed space.
Completion & Beyond: At Rice & Co. Woodworks, our dedication to you does not end with the installation. We follow up to ensure your satisfaction, and our customer support team remains available for any future needs. Our hope is that your experience with us will be one that you cherish, a reflection of our core values of Empathy, Proactivity, Leadership, Responsibility, and Family.
